Your order will be filled within 5-10 business days after you place it.
FREE shipping on orders $75 and up!
Standard orders are shipped via USPS. Shipping usually takes 3–10 business days. International orders can take 10–20 business days (if your package is held at customs, it can take 4–8 weeks). Please allow a little longer for processing and shipping during the holidays.
We cannot combine two orders placed separately, and shipping fees will apply to each order.
For orders over $500 and up, you have the option to add USPS Insurance. If you DO NOT choose to add insurance, we cannot guarantee your order once it has been handed over to USPS. For any gold orders, we HIGHLY suggest adding coverage for yours and our peace of mind.
Your package will be shipped at your own risk, but we take special care to protect fragile items. We aren’t responsible for lost or stolen packages. Please note that International orders may be subject to taxes once received. We are not responsible for overseas customs and/or taxes.
We ship all our jewelry in heat-sealed bags. Before you open the bag, make sure the jewelry isn’t damaged, is the correct size (allow +/- .5 millimeter because our pieces are hand carved) and is what you want. Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened.
We guarantee all our jewelry for manufacturer’s defects and will replace any item as such. Contact us within 14 days to ensure a full exchange. We do not give cash back or refunds, only store credit or exchanges.
Refunds are only given if there was a mistake with your order before being sent out, like if an item sold out.
We do not refund the shipping and handling costs once an order has been sent.
If the jewelry you’re exchanging for is less than the price of your original jewelry, we’ll credit your account the difference. You are responsible for paying for sending your jewelry back unless otherwise arranged.
All Mystery Bags and SALE ITEMS are final sale and are not eligible for exchange.
Once any of our gold plated designs have been worn, they are no longer eligible for exchanges.
Gem or stone settings are fragile. To ensure a long life of your jewelry, please be mindful while opening and closing the clasp. Do not bend around the gem settings; this can result in losing gem or beadwork. We are unable to repair damaged or broken jewelry after being worn. For more info on plated jewelry and gem settings, please see our Jewelry Care page.
Please be aware that pieces needing repairs may be subject to a fee depending on the work required. Please also be mindful that repairs can take up to 3- 6 months. We try our best to get it to you sooner, but repairs are sent to our artisans overseas.
We do not accept returns or free repairs on pieces that have been bent, broken, or lost stones/gems due to rough wear or inadequate care. While we are happy to fix these pieces, but a fee is required.